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14-Nov-2019 11:41

This is a Dell Inspiron 15 laptop, mid-level (i3 processor, 500 GB HDD, 4 GB RAM, touch screen - now disabled, I use and prefer a wireless mouse - and so on) bought last October and since then in daily use in my office (so far I as GM am the only user ).

Not much in the way of installed software - MS Office 365 (we have an office subscription), Google Chrome as browser, Irfan View, VLC player, Malwarebytes Anti-Malware, Win Patrol, Spyware Blaster, Adobe Reader (replacing the useless Reader "App" from the Windows Store) and oh yes, the Classic Shell, in more or less default configuration (Win 7 style menu).

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At the end, however, it said again "attempting to recover the install" and then after a while "sorry, the update failed, returning to your previous version of Windows" (all those not exactly verbatim, but words to that effect).It also said disable antivirus while the upgrade is taking place. It said everything else is compatible - but didn't mention the Classic Shell.Should I uninstall that, temporarily, to be on the safe side? That's a good question, and I'm not finding consistent information.Another update: removing Win Patrol did not solve the problem.

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Next thought: update the Intel HD 4000 graphics driver.In both cases I selected the free update to 8.1, to which I am supposedly entitled.