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As you can see, you can’t really go wrong with improving your typing speed.
Before you can start learning how to type faster, your first need to know what you are working with.
Typing anywhere between 60-75 WMP puts you on a professional level.
This is how much an average professional typist can churn out.
You can train your typing using one of the free apps available online.
Typing speed will help you rise the quality of contact (faster answers) and the quantity of cases you are able to handle (more chats/emails).
To put it simply, fast response times lead to happy customers who buy more. The faster you type, the faster the response will be.
Even if you don’t have an immediate answer, you can at least acknowledge the customer question with a quick reply to let them know that you’re working on it. If you are able to provide faster answers, you’ll also be able to handle more cases, both per hour and at at time.
In general, 35-40 WPM is how fast an average person can type.
If you can go type faster than that, you should be able to deal with typing in a customer service setting.
When looking at the response time data, we noticed a clear correlation between short response times and high customer satisfaction.